FranklinCovey Products Canada Privacy Policy
Franklin Covey Products Canada, LLC is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Franklin Covey Products Canada, LLC. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
FranklinCovey Products is committed to protecting your personal privacy. Below we summarize and clarify this commitment--how we safeguard your privacy, how we treat personal information, and what choices you have. We understand that for you to take full advantage of the benefits of this interactive medium, we must do what we can to ensure that your privacy is secure.
- We do not disclose your private online communications.
- We use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your personal information.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.
What is personal information? Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:
- public telephone directories, where the subscriber can refuse to be listed
- professional and business directories available to the public
- certain public registries and court records
- certain other publicly available printed and electronic publications
Our commitment to your privacy is governed by the following privacy principles:
1. We are accountable to you
Franklin Covey Products Canada, LLC is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees who are accountable for compliance with these privacy and security principles.
2. We let you know why we collect your personal information
FranklinCovey Products identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected.
3. We obtain your consent to collect, use or disclose your personal information
FranklinCovey Products obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:
- FranklinCovey Products will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information.
- FranklinCovey Products will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
- a customer relationship already exists
- express consent has previously been given
- where the purpose of using the personal information is reasonably apparent to you
You can change your consent preferences at any time by contacting Franklin Covey Products Customer Care Department.
4. We limit collection of your personal information
FranklinCovey Products registration forms may require users to give us contact information (i.e., name and e-mail address) and demographic information (i.e., Postal code, gender or age). We use this information from the registration form to send our users information about our products, offers, and events. The user's contact information is also used to contact the user when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected during registration. We use this data to tailor the user's experience at FranklinCovey Products, showing people content that we think they might be interested in, and displaying the content according to their preferences. This information is occasionally shared with a few carefully screened partners. Franklin Covey Products Canada, LLC will collect personal information only by clear, fair and lawful means.
Examples of why we collect personal information include:
- Communicating with you generally
- Processing your applications
- Processing and keeping track of transactions and reporting back to you
- Protecting against fraud or error
- Providing product and services requested by you
- Recommending products and services that Franklin Covey believes will be of interest and provide value to you
- To comply with legal and governmental requirements
5. We limit use, disclosure and retention of your personal information
Franklin Covey Products Canada, LLC uses and discloses your personal information only for the purposes it was collected. We do not share your personal information with third party organizations except to offer you a product or service. If your personal information is shared with third parties, these third parties are bound by appropriate agreements with Franklin Covey Products Canada, LLC to secure and protect the confidentiality of your personal information. Franklin Covey Products Canada, LLC retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.
6. We keep your personal information up to date and accurate
Franklin Covey Products Canada, LLC keeps your personal information up to date, accurate and relevant for its intended use. You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus).
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from our partners and us at any time through our Request No Further Catalog Mailings page. To opt-out of receiving e-mail communications click here.
Correct/Update Address
FranklinCovey gives users the following option for changing and modifying information previously provided. If you would like to change or update your address please call 1-866-742-2487.
7. The security of your personal information is a priority for Franklin Covey Products Canada, LLC
We take steps to safeguard your personal information, regardless of the format in which it is held, including:
- physical security measures such as restricted access facilities and locked filing cabinets
- electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
- organizational processes such as limiting access to your personal information to a selected group of individuals,
- contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.
8. We are open about our privacy and security policy
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site, canada.frankinplanner.com under Privacy and Security.
9. We provide access to your personal information stored by Franklin Covey Products Canada, LLC
You can request access to your personal information stored by Franklin Covey Products Canada, LLC Upon receiving such a request, Franklin Covey Products Canada, LLC will:
- Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed
- Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information
- Make any necessary updates to your personal information.
10. We respond to your questions, concerns and complaints about privacy
Franklin Covey Products Canada, LLC responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures. How to contact us:
How does FranklinCovey Products use cookies and the IP address information?
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to gather broad demographic information. We use cookies to deliver content specific to your interests and to save your password so you don't have to reenter it each time you visit our site. The cookie does not track any personal information about you, provide us with any way to contact you, or extract any information from your computer. When you visit the store area on this site, cookies are simply the best way for us to offer you the most enjoyable and hassle-free online shopping experience by retaining information about your visit and use of our store. We hope you will want the better service that cookies provide, but you may set your browser to refuse cookies. However, by doing so, you may not be eligible for online discounts/specials/promotions/or coupons.
How does FranklinCovey Products work with other companies and how do these relationships affect user privacy?
Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites.
Occasionally we may share information with our sponsors and partners.
We occasionally use third parties to display ads on our site and other third party sites. These ads may contain cookies. While we use cookies on our website, our partners may also collect cookies from banner ads on other sites, we do not have access to information collected from third party sites.
What is FranklinCovey Products policy regarding posts on message boards?
FranklinCovey Products makes message boards available to its users. Please remember that any information that is disclosed in public message boards becomes public information and you should exercise caution when deciding to disclose your personal information. Messages posted on private message boards are only revealed to members of the private groups.
How does FranklinCovey Products secure information entered by visitors?
We use industry-standard technology to keep any personal information you have entered into our site as secure as possible. We also have put in place privacy protection control systems designed to ensure that your personal data remain safe and private. To view FranklinCovey Products Web security, click here.
Each and every FranklinCovey Products employee and hosting partner servicing the website is obligated to abide by this privacy policy. Employees and partners who violate our privacy policies are subject to disciplinary action, up to and including termination.
Only authorized FranklinCovey Products employees and hosting partners servicing the website are permitted to have access to your personal information, and such access is limited by need.
Changes to this Privacy Policy FranklinCovey Products may amend this policy from time to time.
A Note to Parents on our Privacy Policy Regarding Children FranklinCovey Products is very sensitive to privacy issues and we are proud of our longtime commitment to our customers. We are especially careful in any communications with one of our most treasured customers - children and families. We collect only limited personal information from children 12 and under (such as their email addresses) to respond to their online requests. Solely FranklinCovey Products or other entities that provide technical support use personal information collected from children on this site or fulfillment services to FranklinCovey Products for internal purposes like improving the site, or to fulfill requests. We do not associate cookie data with personal information about children. FranklinCovey Products will not condition a child's participation in any on-line activity on the child's disclosure of more personal information than is reasonably necessary to participate in that activity.
In order to review any personal information we have about your child or to ask us to delete that information or to stop further use of the information, please submit this Information Request Form. We urge parents to regularly monitor and supervise their children's on-line activities.
