Returns

Our 100% satisfaction guarantee provides you with a full refund, credit or exchange when you return your purchase within 30 days. Receipt required. All FranklinCovey products carry an unconditional guarantee against any defect in craftsmanship for one full year. (Other conditions apply to return of handheld organizers, software, and customized products. See below for details.)

We will gladly issue a refund, credit or exchange for merchandise that is returned within 30 days of purchase, and/or meets the conditions indicated below. Credit will be issued in the same form as the original payment. We will issue a full refund for the price of any item you return that meets these conditions. We can only refund shipping costs if the return is a result of our error.

To Return Merchandise: Simply indicate the reason for your return, provide customer information, and list the items that you are returning on the reverse side of your receipt/packing slip you will receive. Include this packing slip with your return, wrap the package securely, and send the package to the address listed below. For your protection, we recommend that you return product using an insured method of shipping. FranklinCovey is not liable for lost packages.

Send returns to:

FranklinCovey Products Canada, ULC
Returns Department
43 Carrying Place Road
Trenton, ON K8V 3E6

Please note that due to the nature of software some conditions apply:

Software must be returned within 30 days of purchase in original, unopened packaging for refund. FranklinCovey provides a 30-day warranty against software defects.

Due to the nature of the product, FranklinCovey does not offer refunds on downloaded software unless technical defects prevent the software from functioning.

For online, subscription based software products, please refer to the returns policy included in your subscription terms and conditions.

If you need further information or assistance, a Customer Care Specialist will be happy to help you.

Phone toll-free: 1-866-742-2487